Families are trusting you with someone incredibly important to them. A warm welcome and a genuine interest in their child can help families feel that their child is known and valued.
Start with the basics: learn and correctly pronounce the child's and family's names, greet families when possible, and look for something positive to share about their child.
Don't wait for a problem before reaching out. A quick message about something funny, kind, creative, or interesting the child did can establish a positive relationship before difficult conversations ever come up.
When families feel respected and welcomed, they are more likely to share information, ask questions, and work with you when their child needs additional support.