Look for the Barrier, Not the Blame
A family may have difficulty responding because:
- Their work schedule makes phone calls difficult.
- They have limited access to technology or reliable internet.
- Messages are not being received or are going to the wrong place.
- They prefer a different communication method.
- There is a language barrier.
- They are caring for other children or family members.
- They feel overwhelmed by frequent school communication.
- They have had negative experiences with schools in the past.
- They may not realize that a response is needed.
Try Different Ways to Connect
If one method isn't working, consider whether another might.
Instead of only emailing: Try a brief phone call, text, face-to-face conversation, or communication app used by your program.
Instead of sending a long message: Try a short message with one clear question or request.
Instead of “Please contact me”: Try giving a specific reason.
“I'd like to talk with you about how we can help Sofia with transitions. Do you have 10 minutes for a phone call this week?”
Use the family's preferred language whenever possible.
Make sure families have access to interpretation or translated information when needed.
Try This
Ask families early in the year:
“What is the best way for us to communicate with you?”
You can also ask:
“What time of day is usually easiest for you to respond?”
Knowing this information before a concern comes up can make future communication much easier.